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Yahoo Shopping TOP SERVICE AWARD Info Page

Item# TopService

Product Description

Yahoo Shopping


What is the Merchant Rating System?
The Star System
Merchant
Rating
Description
Top Service Excellent / Top Service -- The five-star Top Service icon next to a store's name is a sign of superlative quality. It means that the store is participating in our Merchant Rating System, and customers who have ordered from that store have given it the highest ratings.
4.0 Stars Very Good
3.0 stars Good
2.0 stars Fair
1.0 Star Poor
How are merchants rated?
The Merchant Rating System is an integral part of Yahoo!'s program to guarantee a positive, high-quality online shopping experience. The rating system gathers feedback from shoppers about Yahoo! Shopping merchants and then uses the feedback to determine an overall rating for that merchant. The system is weighted so that the merchant's overall rating reflects the majority of customer ratings. If most customers rate the store positively, the rating will reflect this. The overall rating is displayed next to the store name whenever it appears in the
Yahoo! Shopping pages.

Use merchant ratings to make more informed purchasing decisions. And, after you place an order, contribute your feedback by filling out a merchant evaluation form.

In the old rating system, merchants who offered excellent customer service were awarded a Top Service icon (Top Service). In the new system, all merchants will be awarded stars to denote the level of customer service they offer.
A rating of five stars is the equivalent of the old Top Service rating.







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