The
Merchant Rating System is an integral part of Yahoo!'s program
to guarantee a positive, high-quality online shopping experience.
The rating system gathers feedback from shoppers about Yahoo!
Shopping merchants and then uses the feedback to determine
an overall rating for that merchant. The system is weighted
so that the merchant's overall rating reflects the majority
of customer ratings. If most customers rate the store positively,
the rating will reflect this. The overall rating is displayed
next to the store name whenever it appears in the
Yahoo! Shopping pages.
Use merchant ratings
to make more informed purchasing decisions. And, after you
place an order, contribute your feedback by filling out
a merchant evaluation form.
In the old rating
system, merchants who offered excellent customer service
were awarded a Top Service icon ().
In the new system, all merchants will be awarded stars to
denote the level of customer service they offer.
A rating of five stars is the equivalent of the old Top
Service rating.
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